- Where is my order?
Once your order has shipped, we’ll send you a confirmation email which will have a Royal Mail tracking number. If you have trouble or haven’t received your products on time, you can contact our friendly delivery team at [email protected].
- When can I expect my order?
Shipping takes approximately 7-10 business days. We’ll notify you once your order is dispatched, and you can track it using the Royal Mail tracking number we provide.
- I’ve noticed a mistake! Can I change my order?
We can amend your delivery details only you just need to let us know within 2 hours of placing your order. Please contact our friendly Customer Services Team at [email protected] or call 01507 602101 (our offices are open 9:00am – 5:00pm Monday to Friday).
We unfortunately cannot amend your personalisation or options.
- How can I pay?
We accept all major Debit and Credit cards. You can also pay using Paypal.
- Can I order items to be delivered outside the UK?
Unfortunately we are unable to ship internationally and can only deliver within the UK.
- What if my order is incorrect/damaged on delivery?If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact them at [email protected] or call 01507 602101. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you or offer you a replacement.
• Product related query?
Our customer careline contact number is: 08082389194 We would love to hear from you.